Refund policy

Changed your mind?

If you buy from Little Keep online, you can cancel your order within 14 days of receiving your goods, without giving a reason.

To use this right, contact us clearly by email at livcowley1@icloud.com within that 14-day period and include your order number. You then have a further 14 days to send the goods back.

Returning an item

Please return items unused and in their original condition, with any packaging and accessories where reasonably possible.

You may handle goods as you would in a shop to check their nature, characteristics and functioning. If goods have been handled beyond what is necessary and their value has been reduced, a deduction may be permitted by law.

Unless an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, you are responsible for the direct cost of returning an item when cancelling because you changed your mind.

Please contact us before sending a return so we can provide return instructions.

Refunds

Once we receive the returned goods, or you provide evidence that you have sent them back (whichever happens first), we will issue any refund due within 14 days.

Refunds will normally be made to the original payment method. Where required, the refund includes the cost of the least expensive standard delivery option offered at checkout. Any additional cost for a more expensive delivery option is not refundable.

Faulty, damaged or incorrect items

If your item is faulty, damaged on arrival or not what you ordered, please email livcowley1@icloud.com with your order number and a description of the issue. If possible, include photographs.

You will not be charged return costs for goods that are faulty, damaged or incorrect. Your statutory rights, including rights under the Consumer Rights Act 2015, are not affected by this policy.

Contact

For returns and refund enquiries, email livcowley1@icloud.com and include your order number.